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1:28
YouTube
Vodafone Australia
How to Handle Customer Complaints and Win Back Trust #podcast #interview #podcastclips
What should you do when your business makes a mistake and a customer is genuinely unhappy? In this clip from Unfinished Business, Hannah Spilva shares the story of an awkward corporate order that went badly wrong. Her approach to fixing it was simple: own the mistake, apologise and do whatever is needed to make things right. It’s a practical ...
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