Customer service software for better CX | Zendesk
Customer service software for better CX | Zendesk
Jan 31, 2021
zendesk.co.uk
📊👀 Control important customer data with AI -- learn how to do it effectively with our free AI for CX guide: https://zdsk.co/3WEnTzl | Zendesk
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📊👀 Control important customer data with AI -- learn how to do it effecti…
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Having a best-in-class customer service team isn’t possible without the right tools in place 🧐 Only 22% of companies in APAC are set up with one platform that connects all service channels and among the ones who do not, only 63% have plans to consolidate their existing point systems. With over 94% of customers in APAC willing to spend more money on companies providing personalisation and streamlined experiences, it’s a no-brainer what the next step should be. Find out how you can optimise your
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Fast isn’t fast enough anymore. As AI and self-service reshape expectations, customers now demand instant support — accurate, seamless resolutions powered by connected knowledge. • 86% of consumers say quick, accurate help defines their brand loyalty • 85% of CX leaders say customers will drop brands that can’t resolve issues on first contact • 87% of firms agree customers expect fast, seamless service across every channel Instant resolutions are the new baseline. Anything slower feels broken. S
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