Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

Route will not cover orders that are lost, stolen, or damaged if the items purchased are considered contraband. Please keep in mind that what is legal in one state may be illegal in another.

Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place. Need help with your order? Support, refunds and replacements.

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage.

The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route.

Nov 16, 2025 · Easily record anything on your screen with Jam

All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by …

Integrate Route & Status to create a seamless post-purchase experience, capture signed-in shoppers, and reduce support tickets. Available now for customers using Track and Protect.

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …