Navigate your growth as a Customer Service Representative. Find courses and resources by skill level to support your career growth, whether you're just starting or looking to advance.

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. Compare course options to find what fits your …

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills.

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service.

Get Started in Customer Service These courses can help you kickstart a career in customer service. Curated by Coursera These courses and Specializations have been hand-picked by the learning …

This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative …

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. Compare course options to find what fits your …

Master the art of transforming customer service with AI in this hands-on course. Explore the fundamentals of Generative AI and its impact on digital customer support.

During this course, you’ll discover how GenAI can transform customer interactions and streamline support processes. You’ll learn to automate responses, create FAQs and user guides, enable …

Coursera offers thousands of courses that you can preview for free, including access to the first module, allowing you to explore the content before committing.