New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

Alchemer, a leader in technology for feedback and customer experience and intelligence, today announced the promotion of Ryan Tamminga to Chief Customer Officer (CCO), reinforcing the company’s ...

The Salesforce-focused platform expands with RocketVideo and a new acquisition as enterprises seek deeper insight from customer calls.

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself.

How do you scale marketing with a small team? Let AI do the heavy lifting. The deregulated energy market is confusing.

When customer feedback isn’t acted on, it can create a disconnect between customer feedback processes and the actual customer ...

A new operating layer for cross-channel marketing that unifies brand intelligence, AI agents, and enterprise IT systems PALO ALTO, Calif. — March 4 — Typeface today announced the launch of its ...

Jones emphasizes AI-first strategy focused on fueling customers' brand discoverability and digital accessibility amidst a critical growth phase for the company.COPENHAGEN, Denmark, March 3, 2026 ...

Ethics must become an operational muscle. Structured internal debates — using real, scenario-based marketing tactics — help organizations define their ethical boundaries before regulators or public ...

Milestones include innovation in Voice channel, global expansion into Europe and APAC, and large enterprise account wins across industries TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native customer ...

Introducing the intelligence layer built to simplify operations and strengthen customer loyalty NEW HARTFORD, N.Y. (March 3, 2026) – PAR Technology Corporation (NYSE: PAR), a leading foodservice ...

In October 2025, Kontent.ai launched its Agentic CMS, positioning it as the first content management system built ...