While traditionally part of manufacturing, business process outsourcing (BPO) — in which companies work with third-party vendors to manage business operations — has grown beyond this one industry.

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.