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2026 ITSM Shift: Citrix, ServiceNow, and Google Workspace Are Rewriting Daily Operations

As of March 2026, the ITSM landscape has undergone a quiet but profound transformation: Citrix has deepened its integration with ServiceNow, Google Workspace has solidified its position as the ...
ZDNet

ServiceNow, Citrix integrate IT service tools to better handle virtual infrastructure resets

ServiceNow is launching a new Virtual Agent integration with Citrix ITSM that aims to automatically resolve virtual application and desktop resets. As virtual infrastructure expands in hybrid work ...