New ebankIT report reveals the five strategic shifts redefining digital transformation for retail banks and credit ...

Poundland is undergoing a massive restructuring and that's negatively impacting its omni-channel credentials. It's not alone in struggling with e-commerce though. The news that UK discount retailer ...

Duroflex plans to add 150 new stores over three years, focusing on omni-channel growth and premiumisation to drive expansion ...

Bata India aims for 25% digital revenue share by expanding e-commerce and quick commerce amid rising competition.

The retail sector has had another tough year all round as the macro-economic environment remains turbulent and consumer sentiment borders on the conservative. We saw this time and again from the ...

We’re hearing a lot these days about ready access to consumer data from digital channels and from Internet of Things devices. We’re also hearing about inroads made by data science, the so-called new ...

"at-above-post addthis_tool" data-url=" a tendency in retail to declare each new wave of transformation as the one that ...

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels PALO ALTO, Calif., June ...

Digital advertising isn't just evolving; it's being redefined. AI is making split-second decisions that humans can't, automation is rewriting the rules of efficiency, and omnichannel strategies are ...

We meet with Jay Fowdar, VP of customer success at Samba TV, in this interview to discuss ongoing challenges in omni-channel planning. Jay also shares insights into how first-party data that leverages ...