As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

In 2023, consumers returned retail purchases worth a substantial $743 billion—about 14.5% of all sales. Considering all the lost sales and expenses of transporting and handling products again, the ...

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an overhaul. But instead of leaning on rigid policies that risk ...