Ask any high performer at the top of their game what success looks like, and you’ll usually hear a version of this: growth, impact, influence, performance. But behind closed doors—when the KPIs are ...

The shift to hybrid work is changing the underlying metrics companies are using to predict how much space they need, address costs and improve the workplace experience. Rather than focusing on how ...

In a recent coaching session, my client “John” rattled off his achievements for the week, almost as though I were checking boxes on a scorecard. When he finished, I asked, “Is your definition of ...

Sound familiar? But from a Lean Adviser standpoint, one thing immediately jumps out. Law firms use these metrics to measure performance and success, but clients do not. This matters because these ...

In my 35-year career spanning pivotal roles, including CEO, chairman, investment banker, founder, board member and investor, I’ve learned firsthand about entrepreneurial triumphs, where success is ...

A 2021, which still seems very uncertain, however, companies have to set measurable goals, but achievable. Of course, this is often taught in universities such as the SMART methodology, but how much ...

Measuring customer experience — the right way. It is important to identify the right set of metrics that provide a level of situational awareness that is correct, accurate and constructive for ...