There are four stages of startup development as their IT infrastructure matures. Consider the first phase, which is generally thought of as the foundation stage: This is when the startup needs to ...

Every startup experiences a moment of reckoning: the point where the informal, relationship-driven approach to customer management becomes a liability rather than an asset. When a founder can hold the ...

Startup growth isn't linear, and neither is the evolution of its CRM needs. By understanding the three primary growth stages-and the specific operational characteristics of each-founders can make ...