One of the first contact center providers to join Salesforce pilot program as a premier provider for Service Cloud Voice, now with the ultimate omnichannel solution "We are very excited to have Vonage ...

Wrapping up our coverage from last week's IT Expo in Los Angeles, InVox launched a cloud-based voice service that includes a robust interactive voice response feature. We had a chance to see a demo of ...

Colt Technology Services (Colt) the digital infrastructure company, has expanded its Colt Intelligent Communication services (CIC) portfolio to meet growing demand from customers requiring agile, ...

Today, Five9 announced the next step in its 15+ year collaboration with Salesforce, a focus on delivering joint AI-powered solutions to improve customer experiences. The latest release of Five9 for ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on ...

It has been decades since voice over IP networks (VoIP) turned voice on its head. As tech goes, telephony had a great run. Modern telephony was born on copper networks around the beginning of the 20th ...

One of the first contact center providers to offer full integration with AI-powered Einstein Conversation Insights to drive customer engagement "As one of the first Contact Center providers to offer ...

Bucher + Suter customers can benefit from Cisco Contact Center integration directly via Salesforce Service Cloud Voice with b+s Connects. BERN, Switzerland, July 1, 2021 /PRNewswire/ -- Bucher + Suter ...

Avaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-Gen Telephony and Powerful ...

HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), is one of the first ...