The demand for cloud-based customer support solutions has burgeoned during the COVID-19 pandemic, as it resulted in many organizations embracing the work-from-home culture. According to a Fortune ...

MANNHEIM, Germany (Reuters) - German software company SAP's chief executive once again ruled out any move to acquire Salesforce.com, then went further by saying that its richly valued rival is ...

SAP has always been a leading provider of CRM software. However, SAP’s strategy has shifted toward a software-as-a-service (SaaS) model through which it plans to close the gap between its offerings ...

The launch of SAP S4/HANA provided plenty of opportunity for comment and discussion among customers, analysts and partners. Here's the collective wisdom Bill McDermott, CEO SAP likened the launch of ...