Customers visit the booth of Lenovo at the Retail's Big Show 2023, an annual expo held by the U.S. National Retail Federation in New York, the United States, Jan. 17, 2023. A group of Chinese ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today released the findings of a new study that shows nearly two-thirds of consumers polled are less ...

Developing the brick-and-mortar customer experience for your small business is an exciting, monumental and sometimes overwhelming challenge. There are countless factors that play a part in ...

The quest to deliver a seamless and satisfying customer experience is central to retail companies’ strategies, and those efforts are even more important as the industry’s “peak season” is in full ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

The retail world has changed dramatically over the past few years, as evidenced at the National Retail Federation’s Big Show in New York City. In January, thousands of retail change-makers from around ...

The future of customer experience in retail isn’t driven by flashy front-end tech or bold digital concepts, but by behind-the-scenes operational tools. These technologies equip frontline teams with ...

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — ...

In the last decade, advancements in technology have reshaped how retail companies do business. Following COVID-19, new and immersive technologies like virtual reality (VR), extended reality (XR) and ...

The 2025 Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations. It underscores the rising significance of ...