Most consumers don’t shop with a brand solely because of the products or services it offers—88% of customers say the experiences they have with that brand are just as important. As such, providing ...

For retail CIOs, harnessing simplification means reducing fragmentation, improving visibility across systems, and streamlining how data and applications connect across the business – enabling agility ...

Human-AI support gives retailers greater flexibility to deliver exceptional customer experiences without requiring aggressive ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Retail media growth. Retail media has grown into a $128 billion industry, expected to surpass TV advertising. Customer experience impact. Irrelevant ads clutter ecommerce pages, which decreases ...

The future of customer experience in retail isn’t driven by flashy front-end tech or bold digital concepts, but by behind-the-scenes operational tools. These technologies equip frontline teams with ...

From customer service interactions to inventory management, artificial intelligence (AI) is transforming retail business operations for the better. However, some of the hurdles to AI adoption may ...

How do you attract new customers, create the loyalty to keep them, and maximize their lifetime value? This is what keeps retail leaders up at night. In retail, everything is about the customer, and ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.