New platform brings autonomous HRBP, onboarding, coaching, and service desk agents to mid-market and enterprise HR teams, built on ONA and real work data Confirm, the AI-native performance management ...
Contact center leaders face increasing pressure to improve service levels, manage seasonality, comply with regulations, and control costs, often with leaner teams and rising customer expectations.
New research commissioned by TELUS Digital and conducted by global consultancy firm, Ryan Strategic Advisory, reveals that ...
Centrical, the leader in the emerging Performance Intelligence category, today announced a $39 million Series D funding round ...
See Acuity AI Studio, TrainingCamp, Auto QA, and Frontline Draw at the A-GAME Leagues Tiki Beach Pavilion, Booth ...
Uses AI to automatically evaluate agent conversations; allowing for objective, transcript-based coaching, resulting in accelerated agent growth and developmentAustin, Texas and Gatineau, Quebec, June ...
Thrive launches Kiki AI Agents suite in Spring Release 2026—a coordinated team of AI capabilities for analyzing data, ...
Cisco to debut new Webex AI agent rollouts, along with an AI Concierge. And with AI Agent 360, enterprises have a framework ...
AI agents are deploying faster than companies can manage them. The supervision gap is the risk nobody is pricing—it’s about to break the org chart as systems go rogue.
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