Employees aren’t the only ones who can receive feedback about their performance at work. As a manager or business leader, it’s important to receive feedback from your employees so you can understand ...

I’m a department manager at a retail store. I have a new store manager, and our communication has been hit or miss. But what I’ve been most struggling with is how to respond to his negative feedback. ...

Negative reviews can be scary for business owners but can also be a chance to grow and improve. How you handle negative reviews affects how potential customers see your business. This article explores ...

Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Online reviews are an important facet of the commercial ...

When people are confronted with negative feedback, they often respond by trying to protect their self-image. But not everyone reacts the same way. A new study published in the journal Social ...