William Olsten, a pioneer of the temp-help industry, built his company from a small temp service in the 1950s to a billion-dollar staffing resources giant (acquired by Adecco Group in 1999). I had the ...

Earlier in my career, I had the opportunity to work closely with Olsten Corporation on some research projects, and got to know William Olsten, the company's late founder. Bill Olsten, who built the ...

Theodore Kinni argues in Strategy + Business that leaders must practice management by walking around (MBWA), a concept popularized by Tom Peters and Bob Waterman in their seminal book, In Search of ...

Reports have surfaced that Apple Chairman Steve Jobs often engaged in customer service on a personal basis. The point wasn't to fill in for an understaffed contact center; his time would be considered ...

Managing by walking around (MBWA) is a management style that emphasizes managers leaving their corner offices and visiting with the rank-and-file employees of their company. A new study examines if ...

Regardless of the pronouns involved, management by walking around (MBWA) is what’s at stake here. The term, of course, refers to the practice of managers randomly strolling through their company ...

A technique I have become comfortable with is Managing by Wandering Around (MBWA). It seems I have been doing this ever since I started managing someone. It just evolved as an effective technique long ...