Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use of AI to ...

Klarna is a $14.6 billion company that focuses on buy now, pay later payments. The company implemented an AI hiring freeze last year, which lasted for over 12 months. Now, the company is reversing ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Klarna is still bullish on AI despite scaling back plans to replace ...

The CEO of e-commerce site Klarna expressed concerns about how artificial intelligence could impact the future of work as its new AI tool takes on the jobs of 700 humans. Launched this month and ...

Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...

“My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. He was addressing the headlines about the company looking to hire human workers after previously saying ...

Facepalm: As companies fall over each other replacing real employees with AI that doesn't require monthly wages, sick pay, maternity leave, etc., some are encountering a problem: AI performs a lot of ...

LONDON, ENGLAND - DECEMBER 07: Co-founder and CEO Klarna Sebastian Siemiatkowski during TechCrunch Disrupt London 2015 - Day 1 at Copper Box Arena on December 7, 2015 in London, England. (Photo by ...