In April 1991 Business Week ran a cover story entitled, “I Can’t Work This ?#!!@ Thing,” about the difficulties many people have with consumer products, such as cell phones and VCRs. Today, more than ...

The Human and Sociotechnical Systems Research (HSSR) Program at NSI advances the scientific study and engineering of people interacting with technology. We design and evaluate systems that are ...

For human-system integration, risk is assessed for usability, systems safety, and survivability issues. There are opportunities to develop single analyses that would serve all of these purposes, with ...