Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...

Tom Simon's strategy gets at the reality of hotel operations: Front desk staff wield considerable discretionary power over room assignments, but are rarely given the appreciation they deserve. Former ...

Your dental practice's front desk team serves as the cornerstone of patient satisfaction and practice success. These essential team members shape first impressions, manage daily operations, and create ...

The Lee Honors College front desk is under the command of our awesome team of student receptionists. They're here to greet you, answer your questions, help keep you in coffee, answer calls, and be ...