While on vacation in Nashville, three friends arrived to find their hotel's front desk abandoned. With no one to check them in, they began working the desk, documenting the adventure on TikTok. The ...

A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...

LYNDHURST, Ohio -- At 9:40 a.m. April 15, police were called to the Hyatt Place hotel, 24665 Cedar Road at Legacy Village, where an irate man was refusing to leave the manager’s office. Beachwood ...

NASHVILLE, Tenn. (WSMV/Gray News) – Imagine showing up to your hotel on vacation and quickly realizing you’re going to be put to work after being met with a lobby full of angry customers, a phone ...