It was in my first office job that my habit of writing exclamation mark–ridden work emails first came to my attention. My supervisor noticed the pattern and gently asked me to tone it down. At first I ...

In a world where written communication is a key part of everyday life, it is important to understand how your communication style may come across. All too often, people use emojis and extra ...

If you really want to demonstrate your dislike for someone, end a sentence with a period. "Thanks so much." "That's great." "Happy birthday." As a line in an email, a text or a Facebook comment, any ...

I like to think I'm a bit of a badass. (And I use the word bit very purposefully.) I've jumped out of a plane at 14,500 feet. I've lived abroad. I run my own business. But ask me to send a ...

Hi, readers! Let’s talk about email! What’s with all the exclamation points?! I’m serious. Have you noticed how this one punctuation mark dominates your email messages — both those you get and those ...

The Royal typewriter that decorates my office was a throwback when I bought it, for $5, at a yard sale in the 1970s. I keep it nearby partly out of sentimentality, having spent countless hours banging ...

Positive working relationships with co-workers and colleagues outside of your company are crucial to success in your job. They are also vital with customers and other professionals with whom you ...