OED proposes sweeping reform plan to fix long wait times, claim backlogs

Oregon Employment Department unveils 101-point overhaul, betting on AI and live claim tracking to cut wait times and fix ...

Plan to improve Oregon Employment Department outlined

The Oregon Employment Department (OED) has released a comprehensive report on its ongoing effort to improve customer service ...
WFSB

CTDOT Customer Experience Action Plan has taken off

MERIDEN, CT (WFSB) - The Connecticut Department of Transportation (CTDOT) today launched a new initiative to develop a Customer Experience (CX) Action Plan for public transportation customers ...
Government Executive

Senate lawmakers float plan to revamp agencies’ customer service

A bipartisan trio of senators hope to advance new legislation aimed at improving and “streamlining” federal agencies’ customer service across platforms, in part by adopting practices already employed ...
CNET

Microsoft backs GetHuman customer service plan

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...
Forbes

12 Essential Customer Service Skills

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...