If you want to increase your success as a keynote speaker, then customer service improvement–amping up the service and support you provide to those who hired you and organized the event, as well as to ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Empathy in customer service simply means recognizing that the person on the other end of the line is a human being having a ...