AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. "As AI agents handle more and more customer ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

ATLANTA--(BUSINESS WIRE)-- Newell Brands (NWL), a leading global consumer goods company with a portfolio of iconic brands including Rubbermaid®, Sharpie®, Coleman®, Graco®, and Yankee Candle®, is ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. It is common knowledge that delivering superior digital ...

Canon U.S.A., Inc., a leader in digital imaging solutions, launched its new Production Customer Experience Center (CEC) at its Melville, N.Y. headquarters. This state-of-the-art facility is part of ...

ASHBURN, Va., Feb. 11, 2026 /CNW/ - DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner, today announced the opening of its new Customer Experience Center (CEC) in ...