By customer control I’m referring to those situations where the customer not just keeps changing requirements but tries to meddle in the design. This customer thinks that he is an expert or has fixed ...

Allowing customers to control their own narrative enables them to obtain immediate assistance on their own time, gives them more autonomy and improves efficiency for the brand. Self-service puts the ...

Most financial institutions still treat customer due diligence (CDD) as a file to be completed rather than a control to be operated. The moment the file is signed off, the customer moves into the book ...