By David Shepardson WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring ...

Steps the FCC can take to improve the customer service and security of communications between an American and any call center that remains abroad, including requiring workers at call centers to be ...

The proposed rule would require affected companies to disclose a customer service agent’s location and limit call volume from overseas contact centers, among other changes.

The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.

The Trump administration wants customer service back in America. The awkward truth is that AI may get there first.

The FCC is exploring limits on foreign call centers, new English requirements, and more transparency for support calls.

The FCC is reviewing the use of foreign call centers by U.S. telecom firms, with plans to enforce proficiency in American Standard English and disclose call center locations. Concerns over ...