Business Wire

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI ...
Morningstar

Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, No Matter How the Stack Changes

Calabrio, the workforce and conversation intelligence company, today announced the Calabrio Omni Agent Intelligence, already in the market and available for Calabrio ONE customers. This new omni-agent ...
CMS Wire

Calabrio's "Voice of the Agent" Report: Modern Contact Center Balancing Empathy and AI in a Time of Transition

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst ...