Microsoft is adding tools to create apps and workflows directly in the business version of its Copilot chatbot. Why it matters: The software giant faces growing pressure from rival chatbots and "vibe ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Companies are realizing they can no longer simply promote themselves to potential customers. They have to win over the robots ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

Super Bowl ad exposes battle over whether AI chatbots should be delivering ads ...