SHOPTALK 2026 -- Crescendo, the only AI-Native customer experience solution built to run CX as one unified system, today announced Crescendo Influence, a new capability for Multimodal AI Assistant ...

Palona AI, the company redefining customer engagement with emotionally intelligent AI sales agents, announced the launch of Restaurant AI, a purpose-built AI sales assistant tailored for the Pizza, ...

In today's global and continually changing business climate, businesses need to be highly agile, which requires continual investment in new technologies that improve workforce performance and customer ...

Long hold times, channel silos and fragile legacy systems are frustrating your customers. Learn how top companies are modernizing their contact centers without a big-bang overhaul.

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Today, the explosive rate of technological growth has ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...

Telkomsel enhances its customer service channel by updating its virtual assistant Veronika, now integrating Microsoft Azure OpenAI Service. The Veronika virtual assistant is developed using a range of ...

The “Ask Macy’s” chatbot may help the company’s comeback and reverse declining sales.

In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support. Local Marketing Plus SEO has launched an AI Voice Assistant designed ...

Duties: Responsible for assisting with sales performance, staff supervision, customer service excellence, safety compliance ...