Business Wire

AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts

AWS's contact center service adds capabilities that make it easier for businesses to identify customer issues and trends, search call and chat transcripts, and improve agent performance Intuit, John ...
Business Wire

AWS Announces General Availability of Contact Lens for Amazon Connect

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced the general availability of Contact Lens, a set of capabilities for Amazon Connect ...
Nasdaq

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...
SDxCentral

AWS Announces General Availability of Contact Lens for Amazon Connect

Coming late-2020, Contact Lens will also provide the ability for supervisors to be alerted to issues during in-progress calls, giving them the ability to intervene earlier when a customer is having a ...