The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Vocus has announced completing the migration of its contact centre platform to Amazon Connect, a cloud-based solution hosted on Amazon Web Services (AWS). Vocus, recently acquired by a consortium ...

Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and analyze ...