In early October, AWS held its second Contact Center Days virtual event. In addition to participating in a panel discussion with Omdia contact center analyst David Myron, I joined many of the live ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...

Amazon Web Services has expanded its artificial intelligence-powered Contact Center Intelligence (CCI) solutions, enabling customers to leverage AWS's artificial intelligence and machine learning ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

A few brilliant strokes of ingenuity, combined with a large dose of capitalism, made the e-retailer into the world’s cloud services leader. Read now When Connect was launched, many industry watchers, ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. LivePerson announced on Aug. 25 that it is working with ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Ludi Akue discusses how the tech sector’s ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s been nearly three years since cloud titan, Amazon Web Services (AWS) ...

The MarketWatch News Department was not involved in the creation of this content. Dubai, United Arab Emirates, Jan. 21, 2026 (GLOBE NEWSWIRE) -- ZIWO, a leading provider of cloud-based contact center ...

From remote deposit capture to personal payment apps like Venmo, Cash App and Zelle, a significant number of bank customer use their phones for banking. WaFd Bank (WaFd) wanted to improve the customer ...

ZIWO is a leading cloud-based contact center solution designed for businesses across the Middle East and North Africa. The platform enables companies to manage customer interactions seamlessly through ...